Please ensure you have read and agree to these Terms and Conditions before paying your invoice. Payment for treatment, membership or as stated on your invoice will be confirmation of your acceptance of these Terms and Conditions of Sale.

1. INTERPRETATION AND VARIATION

1.1 In the Terms and Conditions the following definitions apply:       

 “IMM” means improvemymindset.com    

“Therapist” or “Practitioner” or "Facilitator" means Nicholas Warburton or persons listed on the website.     

 “Client” means any person who has made an enquiry on the site about undertaking therapy with a Therapist.      

“Session” means the arranged session or practice between Therapist and Client.

“Therapy” means the therapy, treatment, education or information provided from the "Therapist" to the "Client".        

“Member” is a person who has joined the IMM website or associated media, groups, webinars, training or channels.        

“Terms and Conditions” as defined here.   

“Website” means www.improvemymindset.com or affiliated websites, social media accounts and domains.

1.2 These Terms and Conditions are incorporated into the Consent Form/Invoice.

1.3 Nicholas Warburton reserves the right to vary or revoke any of the Terms and Conditions from time to time which may be considered necessary or suitable for the regulation of the website or practice and the conduct of Members and Clients.

1.4 The Terms and Conditions shall be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

1.5 Any claim made by a Client or Business in the USA, Canada or the rest of the world will be conducted in the English Courts, as stated in section 1.4.

2. THERAPISTS

2.1 Subject to condition 2.2, when a person has been accepted to the Therapist or the Website they shall become a Client subject to these Terms and Conditions.

2.2 Acceptance of a person or business as a Client is at the discretion of Nicholas Warburton.

2.3 Nicholas Warburton reserves the right to withdraw or suspend any Client whose conduct is, or may be deemed to be in Nicholas Warburton’s reasonable opinion, damaging to the safety or character of the Therapist, the Website or amounts to a breach of the Terms and Conditions or where such expulsion is otherwise to be in the interests of the other Clients of Nicholas Warburton and/or the website and/or social media.

3. PAYMENT TERMS

3.1 Details of Therapy session prices are available on the Website or stated by Nicholas Warburton and on the client information form. Due to the unique nature of a Client’s issues, prices may vary between Clients and will be agreed before invoice generation and before the Therapy proceeds.

3.2 Subject to any statutory right of cancellation, payments for sessions are made non-­refundable, unless otherwise stated in the Terms and Conditions. 

3.3. Payment for the Client’s invoice is due within 7 days of issue and before any therapy takes place. Payment will be via BACS transfer, PayPal invoice or Square payment portal. Cash payments will be by prior negotiation only and paid in the currency of £ (GBP).

3.4 Refund of a Client’s session payment will only be given by Nicholas Warburton if the Therapist deems, in their opinion, that no Therapy can take place, through illness of either Nicholas Warburton or the Client and that the Session cannot be postponed or re-scheduled to a reasonable future date.

3.5 The Therapist has the right to negotiate and invoice for travel and/or accommodation as supplementary expenses to and from an arranged meeting with a Client. This will be agreed with the client before any meeting or Therapy takes place.

4. COMMITMENT

We are aiming to provide the most welcoming and reassuring environment for Clients who have taken the step to seek help and have enquired about Therapy. Therefore, it is essential that these people do not go unanswered. As such we ensure that:

4.1 An enquiry is replied to in a swift and orderly fashion. We commit to responding to enquiries within 12 hours of a conversation with the Therapist taking place.

4.2 If we have been unable to get through to a client, we will send an email asking the client to contact us.

4.3 The Therapist will provide Therapy to the Client relevant to the Client's assessed requirements. The Therapist will endeavour to alleviate or eradicate the Client's symptoms as discussed in the phone/video call/email pre-treatment assessment. Due to the unique nature of the psychological issue, this Therapy may take more than one session and may be invoiced as appropriate and as agreed between the Therapist and Client.

4.4 If the Therapist deems the Client to be non-committal to the Therapy session or program then the Therapist reserves the right to cancel the Therapy session(s) and without refund. In the rare event of a refund, this will be at the discretion of the Therapist.

5. GENERAL GUIDELINES

5.1 Nicholas Warburton or IMM may communicate with the Client by email. By providing an email address to Nicholas Warburton or IMM, the Client consents to receiving email communications from the aforementioned, including notices pursuant to the Terms and Conditions. The Client also accepts any risk that email may not be a fully secure and confidential means of communication. Nicholas Warburton or IMM will not be liable for any loss or damage suffered as a result of communicating with a Client in this manner.

5.2 Nicholas Warburton or IMM may communicate with the Client by phone or text message. By providing a phone number to Nicholas Warburton or IMM, the Client consents to receiving these communications from the aforementioned, including notices pursuant to the Terms and Conditions. The Client also accepts any risk that phone conversations or text messages may not be a fully secure and confidential means of communication. Nicholas Warburton or IMM will not be liable for any loss or damage suffered as a result of communicating with a Client in this manner. Enquiry, Assessment or Therapy can be conducted via a Skype or similar video connection. The Therapist cannot be held liable for any breakdown or failure of Therapy session due to technology, platform or internet issues. A failed Therapy session due to the aforementioned will be mutually agreed to be re-scheduled.

5.3 The Client will be protected under the regulations and terms of the ICO Data Protection and GDPR as per our privacy policy.

5.4 Our Website When using our website or social media platforms: 1. You agree to seek our written permission if you would like to link to our website and social media sites or copy our content in any way, shape or form. By supplying us with material via digital or hard copy, you allow us unlimited, royalty free use of its content. 2. You agree not to reproduce, distribute, modify or re-­post our content on another site, frame or mirror our site or link to our site without our prior written consent. 3. You grant to us a non-exclusive, perpetual, irrevocable, royalty-­free, worldwide licence to use (including but not limited to publishing, exploiting and modifying) any material you email, post or submit to us. For the avoidance of doubt, we will be free to use any ideas, concepts, know-how, content, text or images contained in your communications with us for any purpose whatsoever, to the fullest extent permitted by law. 4. We try to update our site regularly, so we may have to suspend access, service or functionality from time to time, without notice. If required, we may have to close our site indefinitely. We will not be liable if, for any reason, our site is unavailable at any time or for any period of time. You agree not to do anything that does or may interfere with the proper working of the site including but not limited to tampering with, or hacking into, the site or the servers on which it resides. 5. You agree to thoroughly read and comply with our Terms and Conditions set out within. Anyone infringing on the aforementioned terms could be excluded from the use of our website, media or channels or forfeit their right to Therapy as a Client.

6. DISCLAIMER

6.1 IMM is acting as a referral, information/education and management system and does not constitute Therapy.

6.2 Nicholas Warburton and/or IMM take no responsibility for outcomes of therapeutic or information/educational sessions and therefore cannot be held liable.

6.3 Any Therapy provided for free or Pro Bono by Nicholas Warburton to a Client or member of the general public will not constitute as Therapy and therefore Nicholas Warburton can not be held liable.

6.4 The Therapist is responsible for the Client assessment. The Therapist may ask for you to contact your Doctor/G.P. for their assessment or approval of you receiving the appropriate Therapy.

6.5 The Client must answer any questions provided by the Therapist in an honest manner and to the best of the Client’s ability or knowledge to ensure their safety. E.g. light sensitivity or risk of epilepsy, substance or medication use, etc. This also applies to any information provided by the Client to the Therapist in regards to symptoms, emotions and experiences so to enable the accurate and effective Session.

6.6 It is the Client's decision to follow or exercise what has been suggested by the Therapist in the Session. The Client should judge whether and when to use the information provided by the Therapist to improve their treated issue. The recommendations provided by the Therapist should be done as and when it is safe to do so and in accordance to any Acts, Laws, Regulations, Contracts or Health & Safety policy.

6.7 Nicholas Warburton and IMM can not be held liable for Client's behavior, actions or reactions outside of the Session.

6.8 Any concern of the Client in regards to IMM, the Therapy or Session will be in the first instance addressed to Nicholas Warburton.

Last updated: May 2023